FAQs

What is specialty tea?
Specialty tea is usually handcrafted (grew, harvested and processed) in a single estate in their entirety (loose-leaf/orthodox). It is in this format that tea is required to be of higher quality, coupled with skilled harvesting, handling and processing in order to encapsulate the many nuances and complexities. The flavour is also enriched by the terroirs and seasonalities which makes it a fascinating experience to sample.

Why do we offer the Exploration Kit and not individual teas?
We believe there are always new teas to be discovered but due to the vast variety, availability, and cost, it is not always easy or feasible. Our Exploration Kit is designed to let you experience a variety of quality specialty teas with less investment. Having a smaller quality of teas also lets you finish the teas (such as green tea) at their prime. The amount of tea included in each kit is enough for several brews, giving you the opportunity to pair and compare them alone or with friends!

Do I need special teaware to brew the tea?
Nope. How you want to enjoy your tea moment is entirely up to you - whether you make your tea using a mug and a tea infuser or set out a brewing table completed with all tools and teaware.

What to look out for when I brew the tea?
We have included a brewing guide to help you get started but everyone has different tastes and preferences so don’t be afraid to experience. However please do pay attention to the water temperature as some teas are better when brewed cooler than boiled. Another rule of thumb is to remove the tea leaves promptly after the brewing time is up. This way you have less chance to over steep the tea, which also allows you to re-steep multiple brews.

Still have questions?
Contact us by email or through Instagram.

Shipping & Return

Where do you ship to?
Currently, we only ship our product(s) within Canada and to the United States. Sign up for our newsletter and be the first to know when shipping to other countries becomes available!

How much is shipping?
Shipping is included for our Exploration Kit within Canada. For customers in the United States, shipping will be calculated at checkout.

The teaware requires special shipping and handling. Please send us an inquiry through the product page and we will get back to you.

When is my order shipped?
Your order will be processed and dropped off at the post office within 3 business days.

How long will it take to get my order?
Shipping will vary depending on your location but generally, you can expect your package to arrive within 3-5 business days if your shipping address is within British Columbia. For other Canadian provinces and territories, your expected delivery date is 7-10 business days once the item has been shipped. For the United States, please expect the shipping time to be 10-14 days.

Can I return an item for a refund?
Due to health and safety concerns, our Tea Exploration Kits are final sale and are not eligible for returns. However, if for some reason you are not happy with our kit, please contact us as we would like to understand what the issues could be.

Teaware that has not been used and has its original packaging intact is eligible for an exchange or refund. Return shipping will be at the buyer’s (your) expense. Please contact us for more details on how to return an item.

I don’t have any questions but I just want to chat about tea?
Email or DM us on Instagram as we love tea chat too.